Privacy Policy

Last updated: August 25, 2026

Doan Restoration Texas ("we," "us," or "our") provides emergency water, fire, mold, storm, and sewage restoration services in the Dallas–Fort Worth metroplex. This Privacy Policy explains what information we collect through this website and when you contact us, how we use it, and the choices you have. By using this website, you agree to the practices described here.

Information We Collect

We collect information in three ways:

• Information you give us. When you submit our contact form or request an estimate, we collect your name, phone number, email address, the service you need, and any details you include in your message. If you hire us, we may also collect your property address and insurance information needed to perform and document the work.
• Phone calls and texts. When you call or text us, we collect your phone number and the content of the communication. We use call tracking numbers to measure which advertising brings in calls, and calls may be recorded or monitored for quality assurance and training.
• Information collected automatically. Like most websites, we use cookies and similar technologies (including Google Tag Manager and analytics and advertising tags) that collect your IP address, device and browser type, pages viewed, and how you found our site.

How We Use Your Information

• Responding to your inquiries and dispatching crews to your property
• Providing estimates, performing restoration work, and documenting losses
• Working with your insurance carrier at your direction
• Measuring and improving our website, service, and advertising
• Sending service-related communications you request
• Complying with legal obligations and protecting our legal rights

How We Share Information

We do not sell your personal information. We share it only with:

• Service providers that help us operate — website hosting and form processing, call tracking and phone services, analytics and advertising platforms, and scheduling or billing software. These providers may process your information only to provide services to us.
• Your insurance carrier and related parties (such as adjusters), when you ask us to bill or coordinate with them for a covered loss.
• Legal authorities when required by law, subpoena, or to protect the rights, safety, or property of our customers, our team, or others.

Cookies, Analytics & Advertising

We use Google Tag Manager to run analytics and advertising tags. These tools use cookies to help us understand site traffic and measure ad performance. You can limit or block cookies through your browser settings, and you can opt out of personalized Google advertising at adssettings.google.com. Blocking cookies does not affect your ability to call us or use this site.

Call Recording & Tracking Numbers

The phone numbers shown in some ads and listings are tracking numbers that route to our main line so we can tell which advertising works. Calls may be recorded or monitored for quality assurance. If you prefer not to be recorded, let us know at the start of the call.

Text Messages

If you text us or ask us to text you about your project, standard message and data rates may apply. Reply STOP at any time to stop receiving texts from us.

Data Retention & Security

We keep personal information only as long as needed for the purposes above — for customers, that includes job records we retain for warranty, insurance, and legal purposes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Rights & Choices

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. We will respond as required by applicable law. Texas residents may have additional rights under the Texas Data Privacy and Security Act, including the right to confirm whether we process your personal data, to correct or delete it, and to opt out of targeted advertising. To exercise these rights, contact us using the details below; if we decline your request, you may appeal by replying to our response.

Children's Privacy

Our services and website are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

Third-Party Links

This site links to third-party websites such as Google and review platforms. Their privacy practices are governed by their own policies, not this one.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision, and the current version will always be posted on this page.

Contact Us

Doan Restoration Texas
1590 E State Hwy 121, Building 2, Suite 500, Lewisville, TX 75056
Phone: (214) 302-9565
Email: info@doanrestorationdfw.com